THE DETAILS MATTER.

Frequently Asked Questions

1. What is LED light therapy?

LED light therapy is a non-thermal treatment that uses specific wavelengths of light to deliver light energy to the skin. ILA LED devices are designed for home use and may help improve the appearance of concerns such as fine lines, wrinkles, redness, uneven skin tone and texture, depending on the treatment mode and device.

2. What are the different LED light colours used for?

Different wavelengths are designed to target different skin concerns. Depending on the ILA device, available wavelengths may include red, blue, amber and near-infrared (NIR) light.

3. How often should I use my ILA LED device?

For best results, the manual recommends using the device 3–5 days per week for a minimum of 4 weeks. Maintenance treatments can then be continued as desired, depending on your lifestyle and skin condition.

4. How long does each treatment take?

Treatment times can vary depending on the ILA model and selected mode. Always follow the treatment time recommended for your specific device. Some ILA devices automatically stop after a 10-minute treatment.

5. Do I need to prepare my skin before treatment?

Yes. Your skin should be clean and free from make-up, creams, serums and lotions before using the device. Some skincare ingredients may increase light sensitivity or interfere with the treatment.

6. Can I apply skincare after my LED treatment?

Yes. After treatment, you can apply your normal skincare products and sunscreen.

7. Do I need to perform a patch or sensitisation test?

Yes. A sensitisation test should be performed before your first treatment. The manual recommends testing the device on the inner arm for 10 minutes and waiting at least 6 hours. If redness or itching occurs, the device should not be used.

8. Is LED light therapy suitable for everyone?

No. Certain conditions and medications may make LED light therapy unsuitable. The manual specifically advises against use during pregnancy or breastfeeding, with certain light-sensitive conditions, certain eye conditions, and when taking medications that can cause photosensitivity. If you are unsure whether the device is suitable for you, consult your doctor or healthcare provider before use.

9. Do I need eye protection?

Follow the eye-safety instructions supplied with your specific ILA device. For models supplied with eye protection, make sure the goggles or protective components properly cover the eyes during treatment.

10. Does the LED device produce heat?

The LED treatment is designed to be non-thermal, and the manual states that the LEDs do not produce heat. However, if the device feels hot or your skin becomes uncomfortably warm, turn it off and remove it immediately.

11. When will I see results?

Results can vary from person to person. The manual recommends consistent use over several weeks, with a minimum recommended course of 4 weeks. People who completed a course of treatments reported visible improvements in skin tone and texture.

12. Can I use the device every day?

The recommended routine is 3–5 treatments per week. For the best experience, follow the treatment schedule provided with your specific ILA model rather than exceeding the recommended usage.

13. How do I clean my ILA LED device?

Turn the device off and make sure it is not charging. Clean the surfaces with a water-based wipe or a damp, clean cloth, then allow the device to air dry on a clean, dry surface. For stubborn stains, the manual allows gentle use of 70% alcohol.

14. Can I use my LED device near water?

No. Keep the device away from water and areas where water could be spilled onto it. Do not use the device if you believe it has come into contact with water.

15. How do I charge my ILA LED device?

Connect the supplied charging cable to the controller and the USB connector to the appropriate power supply. The controller contains a rechargeable lithium-ion polymer battery. Do not use the device while it is charging.

16. Can I use another charging adapter?

Use the adapter supplied with the device and follow the charging specifications in your product manual. Using an unsuitable adapter may create an electrical safety risk.

17. What should I do if the lights are flickering or not turning on?

First, make sure the controller is sufficiently charged and that the device and controller are properly connected. If the issue continues, do not attempt to repair or modify the device yourself. Contact your provider or support team for assistance.

18. Can I modify or repair the device myself?

No. The device contains no user-serviceable parts, and the manual specifically advises against modifying or attempting to repair the device yourself.

19. Is it normal for my skin to look slightly red after treatment?

Some temporary redness may occur immediately after treatment. The manual states that the skin should return to normal within approximately 1–2 hours.

20. What should I do if my skin feels uncomfortable during treatment?

Stop the treatment immediately and remove the device if your skin feels hot or uncomfortable. If you experience a reaction that concerns you, discontinue use and seek appropriate medical advice.

21. How should I store my ILA LED device?

Store the device flat, at room temperature, in a dry environment and away from direct sunlight.

22. Can I use my LED device with other skincare treatments?

The device should be used on clean skin without creams, serums, lotions or make-up immediately before treatment. If you use products or medications that may cause photosensitivity, consult your healthcare provider before using LED light therapy.

23. Are all ILA LED devices used in the same way?

The core principles are similar, but features, treatment areas, light modes, wavelengths, accessories and treatment settings can vary between models. Always follow the instructions supplied with your specific ILA device.

24. Where can I find the complete instructions for my device?

Each ILA LED device comes with a user guide containing the specific instructions, precautions, treatment recommendations and operating information. Always read the user guide before your first treatment.

Safety & Usage Guidelines

Before Use

  • Read the instructions carefully before your first treatment.
  • Perform a sensitisation test before first use. Apply the device to the inner arm for 10 minutes, then wait at least 6 hours. If redness, itching, or irritation occurs, discontinue use.
  • Start each treatment with clean, dry skin. Remove makeup, creams, serums, and lotions before use.
  • Inspect the device before every treatment. Do not use if it is damaged or has been exposed to water.

During Use

  • Follow the recommended treatment time and settings for your specific ILA device.
  • Use the supplied eye protection where required and ensure it fully covers the eyes.
  • If the device becomes hot or your skin feels uncomfortably warm, switch it off and remove it immediately.
  • Keep the device away from water and other liquids.
  • Do not modify, disassemble, or attempt to repair the device yourself.
  • The device must not be used while it is charging.

Who Should Not Use It

Do not use an ILA LED device if you:

  • Are pregnant, planning to become pregnant, or breastfeeding.
  • Have a light-induced headache or photosensitive disorder.
  • Have certain genetic eye conditions.
  • Have lupus erythematosus, photosensitive eczema, or albinism.
  • Are taking medication that increases sensitivity to light.

If you are unsure whether LED light therapy is suitable for you, consult your healthcare professional before use.

After Use

  • Temporary redness may occur after treatment and should generally return to normal within 1–2 hours.
  • Stop using the device if you experience persistent irritation, discomfort, or an unusual skin reaction.
  • After treatment, you may continue with your usual skincare routine.
  • Clean the device with a water-based wipe or a clean, damp cloth and allow it to air dry completely.
  • For stubborn marks, a gentle 70% alcohol solution may be used where appropriate.
  • Store the device flat in a dry place at room temperature and away from direct sunlight.

Important

ILA LED devices are designed for home use. Treatment times, settings, wavelengths, and accessories may vary between models. Always follow the instructions provided with your specific device.