ILA 60-DAY TRIAL

Customer Experience Questionnaire

Thank you for completing your ILA 60-Day Trial. We'd love to understand your experience with ILA. Your feedback helps us improve our products, treatment guidance and customer experience.

Submitting a 60-Day Free Trial Return Guarantee claim?

Please complete the required questions below. Questions marked Optional are entirely voluntary and will not affect your eligibility for a refund.

STAGE 01

Your ILA Experience

Questions 1–22

QUESTION 01 OF 22 5%
01

Your ILA Trial

01

When did you begin using your ILA LED Light Therapy Mask?

Required
02

Did you use your ILA mask for 60 consecutive days?

Required
03

How frequently did you use ILA during your trial?

Required
04

Which ILA treatment modes did you use during your trial?

Required
05

During your 60-day trial, did you use any medications, topical skincare products, or other treatments that may increase your skin’s sensitivity to light?

Required
06

Before or during your 60-day trial, did you seek advice or approval from a medical professional or dermatologist regarding your use of the ILA LED Therapy Mask?

Required
07

Did you experience any unusual sensitivity, irritation, redness, discomfort, or other reaction while using the ILA LED Therapy Mask?

Required
08

Did you use the adjustable brightness function?

Optional
09

Did you use the pulse function?

Optional
02

Your Skin

10

What were your main skin concerns when you began your ILA trial?

Required

Please select all that apply.

11

How would you describe your skin type?

Optional
03

Your Results

12

After completing your 60-day trial, how would you describe the appearance of your skin compared with Day 1?

Required
13

Did you notice an improvement in any of the following?

Optional

Please select all that apply.

14

Were there any specific changes you were hoping to see that you did not notice?

Optional
15

How would you rate your overall ILA experience?

Optional
04

Your Experience With ILA

16

How comfortable was ILA to use?

Optional
17

How easy was ILA to incorporate into your daily routine?

Optional
18

Did you experience any unwanted effects while using ILA?

Required
19

Did you use skincare products as part of your routine during the 60-day trial?

Required
05

Your Feedback

20

What did you like most about your ILA experience?

Optional
21

What would you change or improve about the ILA experience?

Optional
22

Is there anything else you'd like us to know about your 60-day experience?

Optional
ILA 60-DAY TRIAL

Your 60-Day Guarantee Claim

Please complete the following questions as part of your ILA 60-Day Free Trial Return Guarantee.

23

Having completed your 60-day trial, have you seen an improvement in the appearance of your skin?

Required
24

Are you requesting a refund under the ILA 60-Day Free Trial Return Guarantee?

Required
25

If requesting a refund, please briefly tell us about your experience and why you are requesting a return.

Required if requesting a refund
Question 23 / 25
YOUR 60-DAY JOURNEY

Progress Photographs

Please upload your timestamped photographs here.

01—60
SUPPORTING EVIDENCE

Upload your photos or videos

Please provide your timestamped photographs and/or videos as supporting evidence for your ILA 60-Day Guarantee claim.

OPTIONAL

You may provide any additional photos or videos you wish to supply in support of your submission.

FOR THE MOST MEANINGFUL COMPARISON

Keep your photographs consistent

For the clearest comparison throughout your journey, try to keep the conditions as consistent as possible.

01 Similar lighting

Take photographs in similar lighting conditions.

02 Similar distance

Keep the camera at approximately the same distance.

03 Same angle

Try to photograph from the same angle each time.

04 Without makeup

Take photographs without makeup where possible.

05 No filters

Avoid filters, retouching or image editing.

06 Similar time

Use approximately the same time of day where practical.

01—60
VIDEO UPLOADS

Share videos from your journey

If you wish to provide additional videos as part of your ILA 60-Day Guarantee submission, you can upload them below.

+
Upload your videos
Click to choose video files or drag and drop them here
MP4, MOV or WebM
OPTIONAL

You may provide any videos you wish to further supply in support of your submission.

FINAL STEP

Customer Confirmation

Please review your information and confirm the details below before submitting your ILA 60-Day Guarantee Claim.

ELECTRONIC CONFIRMATION

Please confirm the information provided is accurate.

I confirm that the information I have provided in this questionnaire is accurate and reflects my personal experience during the ILA 60-Day Free Trial.

I understand that ILA may request reasonable supporting information, including progress photographs, when reviewing a guarantee claim.

I understand that optional questions are voluntary and do not, by themselves, determine refund eligibility.

SUBMISSION COMPLETE
✓

Thank You

Your ILA 60-Day Guarantee questionnaire has been successfully completed.

We have received your information and appreciate you taking the time to share your experience with us.

What happens next?

Your submission will be reviewed by the ILA team. If additional information is required, we will contact you using the details provided in your questionnaire.